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Practical Information for Tenants

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Information for you as a tenant in commercial buildings with meters and solutions from VENI Metering.

Serving you as a tenant

In the building where you rent, VENI Metering handles the metering, distribution, and billing of electricity on behalf of the property owner. As a tenant, you get detailed insights into your own electricity consumption. At the same time, the property owner has a complete overview of the total consumption in the building.

My Page

My Page is the customer portal for tenants. Here you get an overview of your consumption and invoices. On your first login, you need to select “Register user” and then fill in your customer number, desired PIN code (4 digits), username (e-mail), and password.

Ordering an Electricity subscription

Are you moving into a commercial building with electricity meters from VENI Metering? We assist you with ordering and registering with the utility company, as well as providing you with the necessary information about your installation.

VENI Metering offers a spot price agreement that follows the electricity price hour by hour. There is no binding period or termination fee. If you choose a spot price agreement from VENI Metering, you will receive both electricity and grid charges on the same invoice. Please send your order by email.

Guarantees of Origin

VENI Metering offers environmentally friendly electricity with two types of guarantees of origin: carbonfossil-free electricity, which partially includes nuclear power, and 100% renewable electricity, often called green electricity. We issue documentation to our electricity customers showing the mix of guarantees of origin purchased for your consumption. This gives you proof of how you have reduced your annual environmental footprint.

Moving out of the premises

If you are changing premises or moving out of the building, you must contact the building’s manager or VENI Metering’s customer service to ensure that the customer relationship is changed or terminated. Moving out must be reported in advance. Please send an inquiry to us or use the electronic form via My Page.

Need more help? Frequently Asked Questions

Electricity agreement:

What is my consumption?

You can find your consumption on “My Page” or on your invoice.

How does meter reading work?

There is a separate meter reading the consumption at your rented premises. This allows you to monitor your consumption while providing overview for the property manager. Your meter has a serial number called a meter number 

What is the difference between a meter number and a facility ID?

Your meter is linked to a facility ID. The facility ID remains the same even if the meter is replaced. If you change suppliers, provide the facility ID to the new supplier.

What is my grid tariff?

VENI Metering invoices according to the same grid tariff as the local grid owner. If you want to know more about your grid tariff, please contact your local grid owner.

What is the grid consumption fee?

The grid consumption fee is a charge that the grid owner collects on behalf of the state.

I currently receive both grid and electricity from VENI Metering. Do I have the option for another electricity supplier?

If your property manager has not signed a collective agreement for the entire building, you can arrange with an external electricity supplier for electricity delivery to your meter. You will need to provide the metering point ID, customer name, address, and organization number/date of birth.

What is a electricity certificate?

The electricity certificate scheme is a Norwegian-Swedish initiative designed to support the expansion of renewable electricity. The electricity certificate is issued to electricity producers who generate renewable electricity that can be traded on the electricity market. Electricity suppliers are obligated to purchase electricity certificates on behalf of consumers and bill this through electricity invoices. In Sweden, the system is regulated by the Swedish Energy Agency. Elcertifikatsystemet (energimyndigheten.se

What is the energy tax?

The energy tax is a Swedish excise tax that you pay on your electricity network invoice. The energy tax is paid for each individual kilowatt-hour you use, which means the cost varies throughout the year.

Reduced Electricity Tax

Your company may be entitled to a reduced electricity tax. To receive a reduced rate or exemption from the tax, certain criteria must be met and documented to the utility company. The customer is responsible for providing correct and necessary information. Read more on Skatteverkets homepage: Energiskatter | Skatteverket

Disconnection and Reconnection Fees

In the event of disconnection and subsequent reconnection of installations that have been shut off due to non-payment, disconnection and reconnection fees will apply.

Invoice:

How often do I receive an invoice from VENI Metering?

VENI Metering sends invoices monthly in arrears.

Why do I receive two invoices for the same meter?

You receive one invoice from your electricity supplier for the electricity itself and one invoice from VENI Metering for the grid charges.

Do I need to use the OCR number for payments to VENI Metering?

Yes, it is very important that you use the correct OCR number for the payment so that it is applied to your subscription. If you have more than one subscription, it will not be possible to use the same OCR number for multiple payments.

What do miscellaneous charges mean on my grid invoice?

Miscellaneous charges on the invoice you receive can include, for example, invoice fees, late payment interest, or reminder fees. If you receive a paper invoice, an invoice fee will apply. If we need to send a written collection notice due to late payment, a reminder fee will be charged on the next invoice. If you do not pay an invoice by the due date, late payment interest will apply. The late payment interest will appear on the next invoice.

Can I receive an electronic invoice from VENI Metering?

Yes, we offer electronic invoices in Peppol Billing Format or via e-mail as a PDF file.

Can I choose direct debit from VENI Metering?

VENI Metering offers direct debit, which you can set up in your online bank. Contact your bank if you need more information.

Customer Service

Our Customer Service is happy to help you!